Help & Support
We're here to help. Whether you have a question about your bike, need technical assistance, or want to file a claim — find the right support below.
Tech Support
Having an issue with your bike? We can help you troubleshoot quickly. Most problems can be solved without sending anything back — just follow these steps.
- 01 Check that your battery is fully charged and all cables are securely connected.
- 02 Restart the bike by powering it off, waiting 10 seconds, then powering back on.
- 03 Check our FAQ page for common issues and quick fixes.
- 04 Still not working? Contact our tech team — have your order number and bike model ready.
Customer Support
Have a question about your order, account, or anything else? Our customer support team is friendly, knowledgeable, and ready to help.
- 01 For order questions, have your order confirmation email ready.
- 02 For account issues, try resetting your password first.
- 03 Reach us by email, phone, or live chat — whichever is easiest for you.
File a Claim
If your bike arrived damaged or something went wrong, you can file a claim. We'll review it and get back to you within 2 business days.
- 01 Take clear photos of the damage or issue — include the packaging if it arrived damaged.
- 02 Note your order number and the date of purchase.
- 03 Submit your claim using the form below. Attach your photos and describe the issue clearly.
- 04 Our team will review your claim and follow up with next steps.
Returns & Warranty
Not happy with your purchase? We stand behind every bike we sell. Here's what you need to know about returns and warranty coverage.
- 01 Returns: You have 30 days from delivery to return your bike. It must be unused and in its original packaging.
- 02 Warranty: All bikes come with a 12-month manufacturer warranty covering defects in parts and workmanship.
- 03 The warranty does not cover damage from crashes, misuse, or normal wear and tear.
- 04 To start a return or warranty claim, contact us with your order number and reason.
Shipping & Tracking
We want your bike to arrive quickly and safely. Here's everything you need to know about shipping times and tracking your order.
| Processing Time | 1–3 business days after your order is placed |
| Standard Shipping | 7–14 business days |
| Expedited Shipping | 3–5 business days (where available) |
| Tracking | A tracking number will be emailed once your order ships |
| International | Available — delivery times vary by destination |
Spare Parts & Accessories
Need a replacement part or want to upgrade your ride? We carry a range of genuine spare parts and accessories for all our models.
- 01 Browse our parts and accessories store to find what you need.
- 02 Not sure which part fits your bike? Contact us with your bike model and we'll help you find the right one.
- 03 Most parts ship within 3–5 business days.